Not surprising. I can relate something along these lines that I experienced:

A little over a year ago, after my term as President of my Toastmasters club was over, it fell to me to arrange a transfer of ownership of our checking account, which was then at Wells Fargo.

The closest Wells Fargo office to me is only two blocks away, located inside a supermarket. I brought in the paperwork, handed it over, and sat for a while so that the manager could do what she needed to do on her end.

As I sat there, I saw a fairly steady stream of people take goods that were clearly unpaid-for, walk these items through an unstaffed cashier's station, grab some plastic bags from the cashier's station, put their goods in the bags, and then calmly walk past two security guards who were standing nearby.

After my business was completed and I was able to leave the store, I walked by the security guards and asked them if they had noticed these items being taken.

They told me yes, and that they had been instructed not to do anything along the lines of chasing after these thieves.

I don't know if these instructions came from the store's corporate office, the local police or D. A., or what. I do know, however, that more and more, there are items both in the supermarkets and Walgreens that are locked up and that necessitate the need for pushing a button to get assistance to release the desired goods from behind locked doors.

It's clear to me that, as a society, we are failing a lot of people if this is what they need to do in order to make ends meet.